Return & Exchange

Return & Exchange

Return Authorizations

Download: “Return Authorization Form”

1. Only by presenting a Crestone LLC. dba Satin&Heart issued Credit Memo to our Factor or Accounting Dept. will you then be able to deduct any amount from an outstanding balance for merchandise returned.

2. Crestone LLC. dba Satin&Heart does not provide any cash refunds.

3. Crestone LLC. dba Satin & Heart does not pay shipping charges.

4. We will refuse to credit any account for merchandise that has not been properly processed.

5. An RA form must be requested and completed before any merchandise is returned to Crestone LLC. dba Satin&Heart

To request an RA form contact our Customer Service Department at (323) 588-8857 

6. RETURNS WILL ONLY BE PROCESSED WITH OUR FORMS. This will ensure proper credit to your account.

7. Unauthorized returns will result in uncollected balances. Late fees and finance charges will apply

8. TO AVOID 20% RESTOCKING, YOU HAVE TO REQUEST AN RA# WITHIN 15 DAYS OF RECEIPT OF MERCHANDISE.

9. RETURN AUTHORIZATIONS WILL NOT BE PROCESSED AFTER THE 30th DAY OF THE DELIVERY OF MERCHANDISE.

10. THE GIVEN RA# MUST BE WRITTEN ON THE OUTSIDE OF THE PARCEL USED TO RETURN THE MERCHANDISE.

    A copy of your approved RA form should also be included.

    Please note: our Receiving Department will not accept the parcel if the RA# is not written on the outside.

11. THE MERCHANDIDE MUST BE SHIPPED WITHIN 10 DAYS OF THE RA # BEING ASSIGNED.

    If the merchandise is shipped after the 10 day period we will only credit your account for 50% of the cost of goods returned.

12. Your account will be credited after all forms are properly filled out and our shipping department receives merchandise. Not before.

13. Once the RA# has been issued and merchandise is received a credit memo will be sent to your company and deducted from future payments.

14. Crestone LLC. dba Satin&Heart will not honor any returns unauthorized by its company employees.

15. Credit will be issued according to the quantities that are physically received by our warehouse. Crestone LLC. dba Satin&Heart will not be responsible for quantity discrepancies.

Final Sales

All Sale items are Final Sale.

Any items bought with a discount from a promotional code cannot be returned.

If you are not satisfied with your order, we are more than happy to assist with most or all of your return requests.

To file a claim on damaged items, please email web@satinandheart.com for your Return Authorization Form (RA) Request.

Please mail the package to:

CRESTONE LLC. dba Satin & Heart

Attn: Satin & Heart – Customer Service

1852 E. 46th street, Los Angeles, CA 90058

If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled.

All sales are not subject to a refund. Only a credit for future orders will be issued.  In some cases, merchandise exchanges may be done.